Subscription Payment & delivery Returns Supplements Collagen Glow studio

Can I temporarily pause my subscription?

Going on vacation or a business trip? Instead of pausing your subscription, we offer you the option to postpone its renewal date by 1, 2, or 3 weeks to better fit your schedule.
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Frequently asked questions
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Are the refills available for purchase without a subscription?
Unfortunately, our refills are available only with our subscriptions.
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How to suspend or reactivate my subscription?
It's very easy! To cancel your subscription: log in to your customer account, then click on the profile icon in the upper right-hand corner Go to the "subscriptions" section and click on "Cancel my subscription". You will receive an email confirming the suspension. To reactivate your subscription: Go to "subscriptions" and click on "manage my subscriptions". Go to the “inactive” tab and click on "Reactivate". You will receive an email confirming your reactivation and the next renewal date.
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What are the advantages of subscriptions?
A more economical solution: with a monthly subscription, you save up to 10€ compared with a one-off purchase. A formula that's gentler on the planet: you receive 1 bottle with your first order, then a refill with each renewal. A subscription that's easy to change: you can change or cancel your subscription directly from your customer account*, in the "Subscriptions" section. *Cancellation is only possible after 3 months for subscriptions with a 3-month commitment.