Subscription Payment & delivery Returns Supplements Collagen Glow studio

Why does my order status remain inactive?

Depending on the geographical area of delivery, your order may take up to 10 days to be shipped. You can find more information about our delivery times here. 

You can track the status of your order directly from your customer account.

  • If your package has already been given to the carrier, there may be several reasons for the delay in delivery: Incomplete address, customs problem, package delay, incident, re-delivery. We invite you to contact the carrier directly via your tracking link.
  • For any other problem, if your order exceeds the usual delivery time, we invite you to write to us via the contact form, specifying your order number.
Payment & delivery
Frequently asked questions
Payment & delivery
How do I track my order?
Once your order has been shipped, you will receive your tracking number by email. You can also track your order in your customer account, by clicking on the profile icon (top right) and then going to the "orders" section and clicking on the tracking number of the current order.
Payment & delivery
What are the delivery times?
Delivery times are the sole responsibility of the carriers and under no circumstances shall Aime be held liable for failure to comply with these times. - Delivery in France Mondial Relay : 3 to 4 working days Colissimo : 2 to 3 working days Chronopost : 24h to 48h, valid for all orders placed from Monday to Thursday before noon. No delivery on saturday. If you place your order on Friday before 12am, you will receive your package the following week. Click and collect : Pick up your order in our Parisian store within 2 hours, 16 boulevard des filles du calvaire, 75011 Paris. From Monday to Saturday from 12:00 to 19:30.  - Delivery in the DOM TOMGuadeloupe, French Guiana, Reunion Island, Martinique, Mayotte, Saint Pierre and Miquelon, Wallis and Futuna Islands, New Caledonia, French Polynesia, French Antarctic Territories, Southern Territories DHL : 48h to 72h - Delivery in EuropeAustria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Iceland, Finland, Norway, Turkey, Maghreb, San Marino, Liechtenstein, Andorra, Vatican City, Spanish and Portuguese Islands and United Kingdom  2 to 10 working days - World deliveryUSA, Canada, China, Hong-Kong, Singapore and the rest of the world  DHL : 48h to 72h
Payment & delivery
What are the delivery fees in France?
Delivery in France: - Mondial Relay (in relay point) :Standard : 3,50€, free delivery from 60€ of purchase - Colissimo (in letterbox) :Standard : 5,90€, free delivery from 80€ of purchaseFor all subscriptions, the delivery is free - Chronopost (delivery with signature) :Standard : 9,90€ - Click & Collect (pick up in our Parisian store, 16 Boulevard des Filles du Calvaire, 75011 Paris) :No delivery fees